Pothole Payback

Hit a pothole? Your council could owe you £390.

74% of claims fail because councils plead ignorance. We search for prior reports that prove they knew — and build your legal case in 5 minutes.

UK

Free AI analysis · From £5 per claim · Takes 5 minutes

You'll also need photos of the damage and the pothole location

£390avg claim

Based on RAC data (2024). Individual outcomes vary.

5 minto check
1‑5MUK incidents / yr

Why most claims fail — and how we fix it

The problem

Councils use the Section 58 defence: they claim they didn't know about the pothole and had a reasonable inspection regime in place.

74%
of pothole claims are rejected

Our approach

We search FixMyStreet for prior reports. If the pothole was reported 14+ days before your incident, the council had notice but failed to act.

Prior notice
significantly undermines the Section 58 defence
Transparency gap

Is your council hiding from pothole complaints?

Most UK councils accept reports through FixMyStreet, the country's main pothole reporting platform. But a handful actively block it — reducing transparency and making it harder for you to prove they knew about road defects.

Councils blocking FixMyStreet

These councils refuse reports from the UK's largest pothole reporting platform

  • East Riding of YorkshireLong-standing FixMyStreet block — shows "Bad News" banner
  • SomersetDropped FixMyStreet in June 2025
  • RedbridgePushes users to "Love Clean Streets"
  • CarmarthenshireAdmin refusal — directs users to own portal

Councils restricting access

These councils add friction to discourage FixMyStreet reports

  • EalingRequires council-specific account
  • NewhamDirects to "Love Newham" app

Blocking FixMyStreet makes it harder to prove the council had notice of a defect — but it doesn't stop your claim. It means the council must prove their own inspection system was adequate.

See all councils ranked by pothole reports

Three steps. Five minutes.

1

Enter your details

Your registration, photos of the damage, and where it happened.

2

AI finds the evidence

We check for prior reports, analyse your photos, and assess your claim strength.

3

Send your claim

Get a professional legal letter citing the Highways Act, ready to send to your council.

Simple pricing

Free AI photo analysis. Pay only when you're ready for your legal letter.

Single Claim

£5one-time
  • 1 AI-generated claim letter
  • Photo analysis included
  • FOI rejection template
  • Success score assessment
Best Value

3 Claim Pack

£10one-time

£3.33 per claim

  • 3 AI-generated claim letters
  • Photo analysis included
  • FOI rejection template
  • Success score assessment
  • Use anytime within 1 year

Don't let the council get away with it.

Free AI analysis in 5 minutes. From £5 for a professional claim letter.